Al Costumer Services

Deliver 5-Star Client Support Without Increasing Your Staff’s Workload

Clients constantly need updates on their cases, but lawyers and paralegals are already overwhelmed with tasks.
Missed calls and delayed responses frustrate clients and can lead to negative reviews.
Manual follow-ups and answering repetitive inquiries waste valuable time that could be spent working on cases

24/7 Client Support: The bot is available at all hours to answer common questions and provide case status updates.
Bilingual Support: Communicate with clients in both English and Spanish, reducing language barriers.
Automated Case Updates: Syncs with your case management software to provide real-time updates on cases.
Appointment Management: Clients can reschedule appointments or request updates without needing human intervention.
Call & SMS Support: The bot can manage inquiries via phone, email, or text, ensuring clients feel cared for.
Review Requests: After a case is completed, the bot sends out review requests to build your firm’s reputation.

Case Inquiry: Clients call or message your firm with questions about their case.
AI Provides Answers: MARIA responds with the latest case status or FAQ responses.
Appointment & Follow-ups: The bot can help clients schedule follow-ups or meetings with their lawyer if necessary.
Post-Case Reviews: Once the case concludes, MARIA follows up for feedback and reviews, building trust and referrals.
Reports: Get a report of client interactions, satisfaction levels, and cases closed.